Payment for Internet Service Payment for Internet service is due on the 1st of each month (For example, the April payment is due on April 1st). We send an e-mail reminder on the 1st of each month for all services. If we have not received your payment by the 8th, we will send a paper bill in the mail. We accept cash, checks, check cards, and credit cards (Visa/Master Card, American Express, and Discover). Your credit card will be charged on the 1st of each month for all services. If you pay by credit card and receive a paper bill in the mail it's probably because your credit card or check card didn't clear. If you want to pay by check or cash, you can either stop by our office at 501 Heritage Drive Oxford, MS 38655 or mail your payment to: Net Voice Anywhere Inc., 501 Heritage Drive Oxford, MS 38655 There is a $30.00 charge for returned checks. We will call you to complete your set-up as soon as we have received your payment. If you pay for a semester or year at one time, you will automatically be billed monthly when that period expires. You can always send in a payment for more than 1 month at a time and your account will be credited appropriately. NOTE: If an account is unpaid for 30 days, it will be disabled until the account is settled. There is a $5 re-activation fee. E-mail us at billing@watervalley.net for all billing related issues.

Canceling Your Internet Service If for any reason, you wish to cancel your internet service with Water Valley Interchange, you can send e-mail to billing@watervalley.net or call 473-9209 (or toll free 1-877-984-4638, which spells WVI-INET) and we will disable the account. You must also send a letter asking for the account to be closed to: Net Voice Anywhere Inc. 501 Heritage Drive Oxford, MS 38655 We will give no refund for any of our rate plans, including pre-paid plans. All pre-paid plans and monthly plans are understood to be a contract between the two parties for internet service at a set price for a set amount of time. We will continue to honor our end of the contract by providing you with internet service throughout the remainder of the pre-paid plan. No implied or explicit "approval" of a refund will be honored. Our agents do not have the authority to grant a refund as they see fit.